Aerosend Privacy Policy

Your privacy is important to us. It is Aerosend Ventures Private Limited’s policy to respect your privacy and comply with applicable laws and regulations regarding any personal information we may collect about you, including across our website, https://www.aerosend.io and other sites we own and operate.

Personal Information

Personal information refers to any information about you that can be used to identify you. This includes information such as your name, address, email, payment details, and information about how you use our website or services.

Our website may contain links to third-party sites and services. Please note that those sites have their own privacy policies, and we are not responsible for their practices. Once you leave our site, this policy no longer applies.

Effective Date: 19 June 2026
Last Updated: 19 June 2026

Information We Collect

We collect two types of information:

  • Voluntarily Provided: Information you knowingly and actively provide when using our services or engaging with us.
  • Automatically Collected: Information automatically sent by your device when you visit or interact with our site.

Log Data

When you visit our website, our servers may automatically log data such as:

  • Your IP address, browser type, version, and language
  • The pages you visit, date and time of access
  • Time spent on each page
  • Device identifiers and operating system details

 

We may also collect data related to errors or crashes during your session. While this information may not identify you directly, it may be possible to associate it with other data to identify individuals.

Personal Information You Provide

We may collect the following personal details when you interact with us:

  • Name
  • Email Address

Transaction Data

Includes information such as transaction records, analytics, and data generated through use of our services.

How We Use Your Information

We collect, store, and use personal information for the following purposes:

  • To provide and maintain our platform and services
  • To personalize and improve user experience
  • To process payments and transactions
  • To communicate with you regarding support, updates, and offers
  • For internal analytics and administrative purposes
  • To ensure compliance with applicable laws

We may combine voluntarily provided and automatically collected information with data from other trusted sources (e.g., location, currency, or language preferences).

Security of Your Personal Information

We employ commercially acceptable means to protect your personal information from loss, misuse, unauthorized access, or disclosure. However, no method of transmission over the internet or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy or as required by law. Once your data is no longer needed, it is securely deleted or anonymized.

Children’s Privacy

Our services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from them.

Disclosure of Personal Information

We may disclose your information to:

  • Subsidiaries, affiliates, and contractors
  • Service providers such as hosting, analytics, and payment processors
  • Legal or regulatory authorities, where required by law
  • Business partners and potential acquirers in case of mergers or acquisitions

Third parties we currently use include:

  • Google Analytics
  • Google Ads
  • Meta Platforms (Facebook/Instagram)
  • Paddle

Your Rights

You have the right to access, correct, or delete your personal information. You may:

  • Request a copy of your personal data
  • Correct inaccuracies
  • Withdraw marketing consent
  • Request deletion (subject to legal or contractual obligations)

To exercise your rights, contact us at support@aerosend.io.

Cookies, Online Data Partners, and Advertising (R!B2B Integration)

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email.
We (or service providers on our behalf) may then send communications and marketing to these email addresses.

You may opt out of receiving this advertising by visiting:
👉 https://app.retention.com/optout

Please note: This language ensures transparency regarding the use of cookies and similar technologies by our partners. Aerosend Ventures Private Limited does not directly contact individuals based on this data collection. We encourage responsible and compliant use of such data in accordance with privacy laws.

Additional GDPR Disclosure (For International Visitors)

If International Company-Level Identification is enabled, the following applies:

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate your browsing activity with personal information (including by association with your email).
We (or service providers on our behalf) may then send communications and marketing to these emails.

You may opt out of receiving such advertising by visiting:
👉 https://app.retention.com/optout

You also have the right to opt out of data collection in compliance with the GDPR by visiting:
👉 https://www.rb2b.com/rb2b-gdpr-opt-out

Advertising Pixels, Conversions API, and Matched Audiences (Meta & Google)

In addition to the cookies and partners described above, we use advertising and measurement technologies from Meta Platforms (Facebook and Instagram) and Google (Google Ads and Google Analytics) to understand how our website and app are used, to measure the performance of our advertising, and to show relevant ads to people who may be interested in our services.

  • Pixels and tags: We use the Meta Pixel and the Google Ads remarketing tag (and similar tags) in your browser to record actions such as page views, sign-ups, and purchases.
  • Server-side measurement (Conversions API): In addition to in-browser pixels, we send certain event information to these partners directly from our servers — for example, when an account is created or a subscription is purchased. This may include a hashed (irreversible) version of your email address or phone number, the event type, value, and currency, and pseudonymous advertising identifiers such as click identifiers and cookie IDs. We do not share your plain-text email, name, or password with advertising partners.
  • Custom / Matched Audiences: We may share a hashed version of contact information (such as email or phone) for our existing users and customers with Meta to build “Custom Audiences,” and may use the equivalent Google Customer Match feature where enabled. We use these audiences to show relevant messages to people who have an account but have not yet upgraded to a paid plan, to exclude existing paying customers so they are not shown ads meant for prospects, and to help these platforms find new people similar to our existing customers.

Any contact information used for matching is hashed before it is shared and is used only for matching — our partners cannot recover the original values from the hash. We do not sell your personal information.

Your Advertising Choices and Opt-Outs

You can control how your information is used for advertising in the following ways:

  • Cookie controls: Manage advertising and analytics cookies at any time using the cookie-preferences link in our website banner. In the EEA and UK, non-essential advertising tags load only after you consent, and you may withdraw consent at any time via the same link.
  • Meta: Adjust ad personalization in your Meta ad preferences at https://www.facebook.com/adpreferences.
  • Google: Adjust ad personalization at https://adssettings.google.com.
  • Industry opt-out tools: You can opt out of interest-based advertising from participating companies via the Network Advertising Initiative at https://optout.networkadvertising.org and the Digital Advertising Alliance at https://optout.aboutads.info.
  • Direct request: To opt out of matched-audience advertising, or to exercise your privacy rights (including access or deletion), contact us at support@aerosend.io. California residents may exercise “Do Not Sell or Share My Personal Information” rights via the same contact or the cookie banner.

Legal basis (EEA/UK): Where required, we rely on your consent for advertising cookies and matched-audience processing, and on our legitimate interests in measuring and improving our advertising where permitted. You may withdraw consent at any time via the cookie-preferences link.

Business Transfers

In the event of a merger, acquisition, or sale of company assets, your personal information may be transferred to the acquiring entity under the same privacy commitments outlined here.

Policy Updates

We may update this Privacy Policy periodically to reflect business, legal, or technical changes. Any updates will be posted on this page, and significant changes may be communicated via email.

Contact Us

If you have any questions or concerns about this policy, please contact:

Aerosend Ventures Private Limited
Email: support@aerosend.io

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How to Get Your Instantly API Key
Step 1 : Log in to Your Instantly Account
Go to https://app.instantly.ai/auth/login and log in to your account
Step 2 : Navigate to Settings

Click on your profile icon in the bottom-left corner, then select “Settings” from the dropdown menu.

Step 3 : Select Integration

In the Integrations page, click on the “API Keys” tab in the left sidebar.

Step 4 : Get Your API Key with all:read Scope

If you already have an API key with the all:read scope, you can use that key.


If not, click the “Create API Key” button, select the all:read scope, and make sure to save your new API key somewhere safe.

How to Get Your Smart Lead API Key
Step 1 : Log in to Your Smart Lead Account
Go to https://app.smartlead.ai/login account and log in to your account
Step 2 : Navigate to Settings

Click on the “Settings” option in the top right corner profile icon.

Step 3 : Select API Integration

In the Settings page, under your profile picture, you can see the SmartLead API Key.

Step 4 : Generate Your API Key

If you already have an API key displayed, you can use that key. If not, click the “Generate API Key” button to create a new one.